Frequently Asked Questions
Do I need to sign a contract?
No – however – we let all new customers know that our pricing is geared for year-round service. We service pools 50 weeks each year. You enjoy the same low monthly price all year. Please note that if you sign up for service in the summer and then want to cancel in the winter, a minimum re-start fee of $300 will be charged if you want to come back the next spring. Plus at that time you will be required to sign a 1-year contract. However – our customers love our service so much that you won’t even think about canceling in the winter! On a year-round basis, our service is less expensive than what the typical homeowner spends to maintain their chemicals – without any of the hassle or trips to the pool store! And we have an algae-free guarantee!
Can I swim on my service day?
Yes – you should stay out of the pool for one hour after your technician has serviced your pool. If for some reason he has to add an unusual amount of chemicals that day, he will leave a hangtag with a note that swimming should be delayed for 12 or 24 hours. But this is rare.
Do you service saltwater pools?
YES we do! And for the same low monthly price!
With your service do I need to add any chemicals between service visits?
NO – please do not add ANY chemicals at all. This can cause inaccurate test results and lead to other problems. We do not store any chemicals at the poolside. Our service tech will complete all necessary testing and add any required chemicals during each weekly service visit.
How many hours a day should I run my filter?
Adequate filtration is just as important as balanced water chemistry. We will provide the proper water treatment but you must see to it that your pool is properly filtered. It is important that each and every drop of your pool’s water is pumped through the filter three times each day to assure that it has been properly and adequately filtered. To accomplish complete filtration of the water we recommend the following filtering times:
- Sand filter: 12-14 hours per day
- Cartridge: 10-12 hours per day
- D.E.: 8-10 hours per day
Increase the time by 50% if you have a solar heating system. Allow longer filtration periods if the pool activity is heavy.
Why is my water cloudy?
The most common cause of cloudy water is inadequate filtration. Increase the filtration time and the problem should resolve itself. If it’s still cloudy after 24 hours, please call our office.
What causes eye irritation?
You may have heard that chlorine causes eye irritation. This is actually not true. Eye irritation is actually caused by:
1. Inadequate filtration (most common cause)
2. Ammonia introduced into the pool water by means of urine. One small child urinating in your pool can cause very heavy eye irritation for up to 24 hours
3. Organic material introduced into your pool by adding fresh water before swimming
4. Leaving a pool blanket on your pool during the day. Water needs to be exposed to air. Please remove the blanket during daytime hours
5. Perspiration in pool–always shower before and after swimming
Have more questions?
We’re happy to answer any additional questions you may have. Simply call us at 281-471-7665 or contact us through the website.